Car was never cleaned as asked, the suspension is still acting up, found other problems that was clearly missed on the 3 point inspection,windshield blades was never replaced, service has went completely down hill.From the frontend of the store to the backend. When I initially came in about a year in a half ago I spent 120k cash on a 2017, you guys was soooo eager to stay late past closing hours and make things right made sure you secured that deal to satisfy me and my family. Fast forward I was in the position to potentially buy or lease another car from you guys and that went straight out the window. I am reassured to stick with the my Range Rover and Mercedes at this point. No customer should have to call on loaners for two days straight. No customer should have to hunt down his or her keys. No customers should have to try feel like they need to befriend any of the reps in fear of retaliation. No customer owes a company nothing but a great experience period. No customers should be going to any service center once a month b/c stuff is being missed then acting as though we are on your time.
Brandon S.HARKER HEIGHTS,TX
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (254) 534-6862 to discuss your concerns, as your satisfaction is of utmost importance to us.