Hi there, we regret your most recent visit with us was not up to the standards we strive for. If you'd be willing to provide more feedback, please reach out to us at (254) 534-6862 so we can assist you further. Thank you and take care.
JR Joseph Roberts helped me, I was not a happy customer, but when I explained what was wrong he listed and made me feel confident in Cadillac, he understood the problem and he had it fixed, you need more employees like him, I was ready to trade but not with Cadillac, but I have a better outlook with Cadillac, thank you JR
Hi there, we are very happy to have provided you with such a positive experience! We will be sure to pass along the kind words to JR and the team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
We're glad to hear you found our staff was so knowledgeable and helpful! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
Matt Gray was very good and knowledgeable about his job and I will recommend him to everyone that's looking for a automobile. This is my (7) automobile I've purchased from Garlyn Shelton that along should tell you something.
Thanks for highlighting some of our staff who helped make this such a great experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
My expierence with Shelton Cadillac was great. Service Adviser was excellent, didn't try to sell something not needed. Advised me what was needed and what was not. Hoping to get the same adviser again. Have business card will try to request on next service visit. Great and fast service. Looking forward to next service appointment
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Thank you again for choosing Garlyn Shelton Cadillac and we hope to see you again.
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Took to long on getting an oil change and checking on a recall took two and half hours and didn���t up date me for the delay and Lea call my phone and ask for my husband which he had nothing to do with my car
We always strive to deliver exceptional service to our customers so we're glad to hear you found that to be the case. Thank you so much for choosing Garlyn Shelton Cadillac and we hope to see you again.
In my past and previous three visits to this dealership, I've always experienced a nightmare with the service department. This service department is terrible and needs lost of work. No one meets you at your vehicle when you pull into the service bay. Most of the time you have to go inside and wait another 10-15 minutes prior to being helped. Not enough service advisors for the amount of work that comes to that dealership. Oil changes take 3-4 hours even with an appointment. Totally unacceptable. I plan to start taking both my Cadillacs to Austin which is an hour drive from my home, but but great customer service and quick service turnarounds. My number one concern that I hate about this dearlership is they have no loner program if your car is in need of repairs and has to spend a couple of days. That is totally bull and unacceptable. If I buy two Cadillac's from your dealership on the same day every 4-5 years, I expect and demand to be put in a loner (Cadillac) and not GMC.
Thank you for taking the time to leave us your honest feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. If you're willing to speak with us further, we'd like the opportunity to turn your experience around. Please contact us at (254) 534-6862 to discuss your concerns, as your satisfaction is of utmost importance to us. We hope to hear from you soon. Take care!
Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Please contact us at (254) 534-6862 when you have an opportunity, and we will be more than happy to try and turn your experience around.